Refund policy

Return & Refund Policy

At Boulder Ranch Soap Co., we want you to love your soap and body butter. We stand behind our products with a 30-day money-back guarantee.

30-Day Satisfaction Guarantee
If you are not fully satisfied, please contact us within 30 days of receiving your order—or your purchase date for in-person purchases—to request a refund. Please include your order number or proof of purchase and let us know which product did not meet your expectations.

Used Products & Sanitary Restrictions
For sanitary reasons, products that have been opened or used cannot be physically returned. This does not affect your eligibility for our 30-day money-back guarantee. If you are dissatisfied with a product you have tried, contact us within the 30-day window. You will not need to return the used product to receive a refund.

Unopened & Unused Products
Please contact us before returning any unopened, unused products so we can provide return instructions.

Refunds
Refunds cover the full purchase price paid for the affected product and will be issued to your original payment method. Please allow additional time for your bank or payment provider to post the refund.

Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect item, please contact us promptly with your order number and photos so we can make it right.

To request assistance, contact us through boulderranchsoapco.com.